Update on Why I Will Not Recommend NetSpend

So, at 10:00 am this morning, my friend called in to find out what to do about the block on his account.

He said for once, he finally got someone helpful.

She put in a request to have the block removed and told him it would take 4 hours.

So, four and a half hours later, at 2:30pm, he called back, and is again, having problems.

I don't have all the details yet, but so far neither of their Twitter accounts, https://twitter.com/NetSpend  or https://twitter.com/asknetspend have replied to tweets I've left for them, with links to the last blog post, explaining the problem.

I've also found this Twitter account for them too...

https://twitter.com/ReferNetspend  (right, like I'm going to refer them after this debacle!)

At this point, my friend is on hold, waiting for a supervisor.

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Update-  @ around 3:00 P.M., after 7 different people have told both my friend and myself that they would in fact be able to help him get the money transferred with just his social security number, the latest incompetent rep informed him that he needed the 3 digit security code from the back of the card.

My friend requested a supervisor, was put on hold for a ridiculous amount of time, only to have this rep return and say that the supervisor went to lunch and that he needed to call back in 30 minutes.

It is no 4:41 and my friend is in his physical therapy, and this has still not been resolved.

Worst customer service I have ever seen.  Ever.

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Called myself to ask how *I* could transfer money to someone, via my online account if I don't have my card number handy, and "Lynn" told me,

"No, you will need the card to set up your online account."

Ok, obviously another incompetent moron at NetSpend... I explain, "No, I HAVE an online account, I just don't have my card with me and I need to transfer this money to my friend who also has a NetSpend account, with a card AND an online account."

She then gives me another 'knee jerk, robotic, pre-programmed answer' of "No, you'll need the card and the 3 digit security code on the back."

Yea, see, that's the PROBLEM that SEVEN PEOPLE have told us they could help us with, and then hung up on us, in addition to the last schmuck who said they could do it without the card, but they would need the security code on the back, and then told my friend that a 'supervisor' had gone to lunch and to call back in a half an hour.

The level of incompetence here is ASTOUNDING...

I wasn't going to get into it with this moron, I asked for a supervisor. I've been on hold ever since.  Let's see what excuse they come back with this time...