Worst Customer Service I've Experienced In A Long Time
I'm an avid pre-paid credit card user, and advocate. I've had several Netspend accounts and cards since 2008-2009...
I chose Netspend for one reason... I sometimes do some freelance work for a friend who also has a Netspend card and we can do 'instant' card-to-card transfers.
Since Friday, this friend has been trying to send money to me...
However, he's met some obstacles, the first one being that he is currently in a physical rehabilitation center due to an illness, so he doesn't have the actual, physical card on him.
So he called to ask them how he can send the money to me without the card, and the first customer service rep he spoke to said that that wouldn't be a problem. Then she hung up on him.
Then it happened two more times.
Today, I called myself to find out if there was a way to do it without the card, via the online account, and the first customer service rep that I spoke to said we could, and asked me for his social security number. I told her I would text him and ask him for it, which I did, and he asked me if they could call him, and she told me that they could not (though they called me, because when I called in, I got a message about 'high call volume,' and was forced to accept waiting for a 'callback' which this was, so obviously, they can make calls..) I relayed this lack of ability to call to my friend, via text message, and while he was replying with his social security number, she hung up on me before I could give it, or even his name, to her.
I called back again, was forced to accept the 'callback' again, waited for the callback, got the callback, and this time a different representative told me again, that yes they could do it without the card number, but they would need to speak to my friend, the account holder. I asked her if she could call him, and again, I was told that they cannot make calls. I explained that every time he called them, they hung up on him, and asked her if there was a way that he could do it online, without the card number, and she kept telling me that he has to 'call in.'
Clearly the fact that every time he calls in they hang up on him is going either in one ear and out the other or just directly over her head.
Finally sometime around 10:30 PM EST my friend text messaged me to let me know he had fallen asleep and would try to call again. Then just around 11:00 PM, he text messaged me again to tell me that this newest customer service rep told him that there is a block on his account and he needs to call back with the card number just to get access to his account.
There is no reason for him to even have a block on his account, as I never even got close to giving that first representative his social security number before she hung up on me, so it's not as if they can say, "oh someone tried to 'break in' to the account."
So I don't actually think that's the case, but if it is, what the Hell reason would they have? He's been telling these jack asses for 3 days that he doesn't have his card number, and they keep telling him they'll help him, and then hanging up on him. If anyone is 'compromising' his account, it's Netspend themselves.
Now, I don't think that there is any 'block' on the account. What I think is that it was 5 minutes until 'closing time' for the customer service department and the rep was just lazy and incompetent and wanted to go home.
So tomorrow, at 10 am, EST, my friend and I are going to call Netspend together on a 3 way call.
And hopefully we'll get this resolved, but if not, I will never recommend Netspend again, and I will seek out another prepaid card service that will give us the option to transfer from card to card.
#netspendsucks #netspendnightmares
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